Describe what outcome variables are and why they are used in the study of OB.
What will be an ideal response?
The five outcome variables are performance, work-related attitudes, motivation,
employee well-being, and employee withdrawal. It is very important to assess
performance to see how employees and management are doing. Management needs to
understand work-related attitudes to know how employees feel about their job, their
coworkers and the organization. Motivation is used in OB because if an organization
understands what motivates its employees, productivity can increase. Employee well-
being studies examine outcomes such as emotional exhaustion, psychosomatic health
complaints, and physical health symptoms. Recent research has shown that leaders not
doing their job (i.e., passive leadership) undermines employee well-being because
having a weak leader increases role stress and depletes employees’ psychological
resources for coping with the stress. An organization needs to understand employee
withdrawal, because an employee quitting the organization is costly in terms of the
money and time spent to recruit, hire, and train replacements.
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What are the two types of intellectual properties?
What will be an ideal response?
To establish a private nuisance, a plaintiff:
a. must show that the defendant has substantially and unreasonably interfered with the use and enjoyment of the plaintiff's land. b. must show that in an action for damages in conjunction with private nuisance, the defendant's conduct was unreasonable. c. need not show that the interference was unreasonable. d. need only show that the quiet enjoyment of plaintiff's land was substantially impacted.
The point where the customer interfaces directly with the service organization is:
A) the front room. B) the back room. C) onstage. D) the floor.
________ may indicate a firm is experiencing stockouts and lost sales
A) Average payment period B) Inventory turnover ratio C) Average collection period D) Quick