A reflective listening technique:
a. arrogance
b. encouraging (page 150 right)
c. empathy
d. none of the above
b. encouraging (page 150 right)
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Despite cross-country trips being a part of his job, John has never told anyone about his fear of flying. We can assume this fear is part of John's __________ self.
A. unknown B. blind C. hidden D. open
Prejudice influences listening by
a. forcing the speaker to be more skilled in communication in order to be heard. b. increasing the difficulty of listening. c. encouraging listeners to be more careful in hearing messages from those they disagree with. d. removing barriers to listening.
PowerPoint is useful because:
A. It is easily accessible and inexpensive. B. It can be used in a lighted room whereas an overhead cannot. C. It is can be used effectively when there is complex material to explain. D. A speaker can write on it like a flipchart.
Turnover cost refers to the amount of money that can be attributed to losing one employee and replacing him/her with another
Indicate whether this statement is true or false.