When a theater entices customers to see movies during the daytime by offering tickets at a reduced price, it is trying to solve the services marketing problem of
A. inseparability.
B. intangibility.
C. customer contact.
D. off-peak demand.
E. heterogeneity.
Answer: D
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If a final bill for a repair exceeds the original estimate by 15% the customer can insist that they only have to pay the estimated price
Indicate whether the statement is true or false
Jann Letran, a Canadian author, wrote a book called The Death of Pie in 2002. It is about an alligator, a giraffe, and an Iroquois baked together in a pie
Hector Lobos – Villa, a Brazilian author, wrote a book in 1979 about a mongoose, an elephant, and an Amazonian aboriginal baked together in a pie. Letram admits that he was influenced by Lobos-Villa's book. Otherwise, the two books are very different – for one thing, they're written in different languages. Assume that Brazil is not a signatory of the Beme Convention but is a party to the copyright symbol followed only by the author's name. Has Latram infringed Lobos-Villa's copyright? A) No. Lobos-Villa's registration was ineffective because it left out the date. B) Yes. It is not necessary to include a copyright notice in Canada. C) Yes. Lobos-Villa came up with this idea first D) No. Lobos-Villa's plot idea is not protected by copyright. E) No. Letram's book is sufficiently different from Lobos-Villa's
Castillo Services paid K. Castillo, the sole shareholder of Castillo Services, $5,700 in dividends during the current year. The entry to close the dividends account at the end of the year is:
A. Debit Retained earnings $5,700; credit Dividends $5,700 B. Debit Income Summary $5,700; credit Retained earnings $5,700 C. Debit Retained earnings $5,700, credit Salary Expense $5,700 D. Debit Dividends $5,700; credit Cash, $5,700 E. Debit Dividends $5,700; credit Retained earnings $5,700
The Drug-Free Workplace Act requires all large employers to adopt drug testing procedures
a. True b. False Indicate whether the statement is true or false