Personal testimony is a statement by a speaker, whereas expert testimony is a statement by someone
other than the speaker.
Indicate whether the statement is true or false
FALSE
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The information-centered approach to teaching treats the students as
A. Experts B. Empty-vessels C. Conduits D. Authority-figures
Robin, an accounts executive with a public relation firm, was handling four clients at the same time. One of the clients was more demanding than the others and in due course she lost the client. Why do you think Robin lost her client?
a) Lack of full-time commitment b) Need for prolonged briefing period c) Need for full information and confidence d) Superficial grasp of clients problems
According to a Nielsen survey, a friend's recommendation is the most trusted form of source credibility
Indicate whether this statement is true or false.
Inappropriate types of messages for active listening include messages that
A) order, warn, preach, and advise the speaker. B) paraphrase, inquire, and echo feelings of the speaker. C) assert, restate, and emphasize the feelings of the speaker. D) reflect, echo, and paraphrase.