Identify and describe three types of listening, and explain the effect of each on strengthening or undermining relationships
What will be an ideal response?
Answer:
1. Competitive listening is characterized by a stronger desire to explain our own point of view than to understand someone else's. This type of listening undermines relationships by impeding our grasp of our partner's information, experiences, and concerns
2. Passive listening is characterized by persistent silence and a failure to provide feedback that ensures the speaker that his or her message is being received. This type of listening undermines relationships by causing the speaker to question whether the listener has truly heard, understood, and cares about the speaker's concerns.
3. Active listening is characterized by an attempt not only to hear the speaker's words, but also to understand the speaker's message. The listener confirms understanding by restating or paraphrasing the message before responding. This type of listening shows the speaker that the listener has understood the message and cares about what the speaker is thinking and feeling.
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