Which are examples of passive listening? (Select all that apply.)
a. The nurse nods frequently while the patient speaks.
b. The nurse maintains eye contact while listening to the patient.
c. The nurse occasionally interjects, "I see," when listening to the patient.
d. The nurse gives verbal feedback to the patient.
e. The nurse verbally interprets the meaning of what the patient has said.
A, B, C, D
Listening is sometimes active and sometimes passive. Active listening requires full attention to what the patient is saying. The message is heard, its meaning is interpreted, and the patient is given feedback indicating understanding of the message. Verbally interpreting the meaning of what the patient has said, is an example of active listening. In passive listening, the nurse indicates that they are listening to what the patient is saying either nonverbally, through eye contact and nodding, or verbally, through encouraging phrases such as "Uh-huh" and "I see." All of the other options are examples of passive listening.
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