Discuss service quality as a competitive advantage for a service provider.
What will be an ideal response?
If a service provider is to use service quality for competitive advantage, companies must perform above the adequate service level. This level, however, may signal only a temporary advantage. Customers' adequate service levels, which are less stable than desired service levels, will rise rapidly when competitors promise and delivery a higher level of service. If a company's level of service is barely above the adequate service level to begin with, a competitor can quickly erode that advantage. Companies currently performing in the region of competitive advantage must stay alert to the need for service increases to meet or beat competition.
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Indicate whether the statement is true or false
The cost of land should include accrued property taxes paid by the purchaser
Indicate whether the statement is true or false
The qualitative characteristics describe the attributes that enhance the usefulness of financial reporting information. The FASB's conceptual framework sets forth the qualitative characteristic of _____ envisions that the nature of the information is relevant and that its effect is large enough to influence a decision. As standard setters make decisions about financial reporting standards, they
consider the costs and benefits of those standards. They assess whether the benefits to users of financial reports from a particular financial reporting requirement exceed the costs of providing the information. a. relevance b. reliability c. comparability d. materiality e. understandability
List and discuss the contributing factors to unethical behavior.
What will be an ideal response?