Answer the following statement(s) true (T) or false (F)

1. Callers who refuse to identify themselves should be put through to the physician immediately. 
2. Most physicians have set a time, such as an hour in the late morning or at the end of the day, for returning nonemergency calls. 
3. The routing list indicates which calls should be put through to the physician immediately and which ones can be returned later. 
4. Although a patient may ask you for your medical opinion, do not give medical advice of any kind. 
5. Avoid varying the pitch of your voice when talking with a patient. 


1. False
2. True
3. True
4. True
5. False

Health Professions

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