The goal to "improve the quality of customer service by instituting follow-up telephone calls this month" is not a SMART goal because it is
A. unlikely to align with higher level goals.
B. not measurable.
C. too simplistic.
D. not results oriented.
E. unlikely to result in improvement to customer service.
B. not measurable.
Whenever possible, goals should be measurable, or quantifiable. Some goals such as those concerned with improving quality are not precisely quantifiable. In that case, something on the order of "Improve the quality of customer relations by instituting 10 follow-up telephone calls every week" will do. You can certainly quantify how many follow-up phone calls were made.
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If the interest rate on three-month Treasury securities is 5 percent and the interest rate on ten-year Treasury securities is 6 percent, then the odds of a recession are
A. less than 15 percent. B. about 25 percent. C. about 40 percent. D. about 80 percent.
Which of the following would be considered "the nature of a misstatement" that might make it material?
a. Comparing the sum of known and projected misstatements to total current assets. b. Comparing the sum of known and projected misstatements to total current liabilities. c. Comparing the sum of known and projected misstatements to pretax income. d. Having the effect of changing a positive earnings trend to a negative earnings trend.
When a lease runs for an indefinite period, which may be terminated at any time by the landlord or the tenant, a tenancy at will exists.
Indicate whether the statement is true or false
The term "digital divide" refers to:
A. the transition in the entertainment industry from analog content/formats to digital content/formats. B. differences with respect to government policy with respect to phone lines, electricity grids, interstate highways, and access to computer technology. C. the use of technology to build necessary firewalls (or security barriers) between different companies' computer systems. D. the disparity in access to technology between different groups of people in society. E. the negative impacts of some types of technology (i.e., spam) arising from technological developments (email technologies).