A nurse is asked to "float" to another area where the patients require total care
The nurse smiles, picks up her stethoscope, and says, "I'll come back and eat lunch with everyone here." When she enters the elevator she hits the wall and mutters, "Always me. Don't I have any rights"? The nurse is demonstrating which communication style?
a. Assertive
b. Aggressive
c. Passive
d. Passive-aggressive
ANS: D
Correct: Passive-aggressive communication is represented by incongruent actions—the nurse shows friendly gestures by smiling and demonstrating she wants to have lunch with the staff on the original unit; however, she shows her anger by hitting the wall and muttering.
Incorrect:
a. Assertive communication is healthy. Assertive individuals pronounce their basic rights without violating the rights of others.
b. Aggressive communicators often feel superior to others and behave in very controlling ways.
c. Passive communicators do not stand up for what they want or believe; they allow others to make decisions for them.
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