Answer the following statements true (T) or false (F)
1. Empathy is an important way to show a customer that we appreciate their condition and
acknowledge that we understand and appreciate them.
2. The nonverbal communication of tapping your fingers shows that you are thoughtful.
3. Questioning techniques can help you to guide the direction of the conversation
4.Your body language affects the message that the hearer receives.
5.Outlining is a basic structure that helps us to organize our thoughts.
1. TRUE
2. FALSE
3. TRUE
4. TRUE
5. TRUE
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A(n) ____________________ is a solid-state electronic device where direct current is passed through to produce light.
Fill in the blank(s) with the appropriate word(s).
Read the height gage measurement in the accompanying figure.
A. 6.455 B. 6.460 C. 6.465 D. 6.470
Which of the following electrical distribution designs is most expensive to construct?
A) Cellular deck. B) Access floor. C) Poke-through.
The components used in domestic hot-water temperature maintenance systems are similar to those used in _____.
a. roof, gutter, and downspout de-icing systems b. pipe heat tracing systems c. snow melting and anti-icing systems d. floor heating and warming systems