When a customer begins an encounter with you and is full of hostility, anger, and negative energy, it is important to find a way to do all of the following except:
A) Blame someone
B) Defuse the anger
C) Channel the energy
D) Calm the situation
A) Blame someone
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Match the word to the statement that best describes the word.
______1. Formal notification of unacceptable performance, with penalties if no improvement ______2. Formal warning with immediate penalty and statement of possible further penalty ______3. Termination of an employee ______4. Formal conversation with the intent of making employee aware of poor performance ______5. Penalty assessed in response to unacceptable behavior ______6. Providing formal feedback on behavior A) Counseling B) Separation C) Advising D) Punishment E) Warning F) Reprimand
Which of the following expressions is equivalent to (?V/?T)P for the van der Waals equation of state?
A.-RT/b ln??V-2a/?V B.R(1/P+?V^2/a-?V^3/2ab) C.R/(P- a/?V^2 + 2ab/?V^3 ) D.Taking this derivative is not possible. E.None of these are equivalent.
This symbol represents
A) Light. B) Motor. C) Heater. D) Transformer.
If a tuned tank circuit has a very wide bandwidth, its Q might be ________
A) about 100 B) about 10 C) very low D) very high