Give an example of how a hotel can generate customer loyalty at a "customer touch point"
What will be an ideal response?
Student answers may vary.
An example of customer touch point would be when a hotel offers its guests something to drink upon arrival before they check in, or when the staff places chocolates on pillows and face towels twisted into the shape of animals on beds.
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In mechanistic organizations, ______ perform the evaluations.
a. peers b. managers c. direct reports d. uninvolved third parties
To achieve a lean culture and to overcome bad habits, an organization should?
a. Practice b. Procrastinate c. Ignore the past d. Resist change
Gary, Louise, and Brian, who own competing gas stations in town, happen to see each other at a restaurant one morning and have breakfast together. While talking, they decide to set their gas prices at the same amount. They have committed an illegal act only if the agreed price is unfair to consumers
a. True b. False Indicate whether the statement is true or false
Poll after poll of employers demonstrate that they regard most people with disabilities as good workers, punctual, conscientious, and competent-if given:
A. reasonable accommodation. B. extra time to complete their work. C. preferential treatment. D. good benefits.