All interruptions are not judged equally. One study found that listeners had the most positive judgments of interruptions that ______.
a. changed the subject
b. challenged what the speaker was saying
c. did not change the topic of conversation
d. were not seen as intentional
b. challenged what the speaker was saying
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Kobe was quiet, but he was very passionate about his topic—ensuringquality food for pets. He wanted everyone to know how important this was, and he worked hard to focus on his speech, not how nervous he would be to give it
What strategy was Kobe using? a. being prepared b. focusing on the message and not on the fear c. knowing the introduction and conclusion d. looking for positive listener support
Komives, Lucas, and McMahon (1998) identified five principles that are central to relational leadership. Which of the following is one of their principles?
A) process orientation B) service C) corporate responsibility D) delegating
The dark side of interpersonal communication refers to things
A. we can see. B. we cannot see. C. and information. D. and self-disclosure.
One goal of listening is to listen for recreation or enjoyment. This is called ________ listening
a. empathic b. leisure c. convenience d. appreciative