What are the two emotional labor techniques used to control ones real emotions?
What will be an ideal response?
surface acting and deep acting
You might also like to view...
Planning includes all of the following roles, EXCEPT ______.
a. entrepreneur b. negotiator c. spokesperson d. disseminator
Which of the following is true about general merchandise discount stores?
A) They typically have deep and narrow assortments. B) They typically have shallow and narrow assortments. C) They do not use price differentiation. D) They appeal to consumers who want easy access to a lot of merchandise. E) They are typically full-service retailers.
Decision trees are a useful tool to analyze all of the following EXCEPT:
A) marketing
B) equipment purchases
C) investment
D) hiring
E) quality control
Mrs. Jones offers to sell her house to Smith for $200,000. Smith says he will pay no more than $185,000. Which of the following statements would be true at common law?
A) Mrs. Jones and Smith have negotiated a settlement. B) Smith's price is close enough to constitute acceptance of Mrs. Jones's original offer, but the contract price will be set at $200,000. C) Smith has terminated the original offer and now has set forth a counteroffer. D) Mrs. Jones's offer remains open and so does Smith's counteroffer.