What should you do when developing a routine request or a positive message?
A) Slowly build up to the request or main idea
B) Not assume that your audience will comply
C) Demand action to ensure compliance
D) Be non-specific when stating what you want
E) State precisely what you want
Answer: E
Explanation: E) You should begin routine requests by placing your initial request up front, where it stands out and gets the most attention. Of course, getting right to the point should not be interpreted as license to be abrupt or tactless. You should pay attention to tone. Instead of demanding action, soften your request with words such as "please" and "I would appreciate."
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