SCENARIO-BASED QUESTIONS Concise Language Improves the Quality of a Résumé Interviewers quickly scan a résumé in about 40 seconds to learn about a job candidate's skills, accomplishments, and attributes. Because interviewers spend such a short time
reading résumés, the writing must be direct and simple. Victor, a recent college graduate, designs a résumé and writes the following statements in his résumé to describe his accomplishments. a) I was a receptionist at a doctor's private practice. My work included taking appointments, filing charts, answering phones, and running errands. b) I was a sales person at a hardware store and was selling windows, doors, and tools and providing other customer services. I eventually became a manager at the hardware store. My responsibilities were ordering products and supplies, as well as supervising five employees. c) I spent two summers working at the university's admission office, showing prospective students around the campus and answering phone calls and performing other clerical duties. d) I was a summer camp counselor for special children. My responsibilities included handling special activities and providing daily assistance to kids as required. Required: Rewrite the work experience section of Victor's résumé to make it more effective.
Rewording should be direct and should use action verbs to begin phrases that are shown in bulleted lists. "I" will be omitted. Locations and dates should be added.
Work Experience:
Receptionist at a physician's clinic, [location], [date]
a) Handled appointments
b) Filed patient records
c) Answered phone calls
d) Performed other clerical duties
Salesperson for hardware store, [location], [date]
a) Provided customer service
b) Sold doors/windows
c) Handled customer queries and complaints
Manager for hardware store, [location], [date]
a) Supervised five employees
b) Developed work schedules
c) Managed inventory
d) Placed orders
e) Assisted customers
Student assistant for university admissions office, [location], [date]
a) Conducted tours of campus
b) Handled telephone calls
c) Performed clerical duties
Counselor at summer camp, [location], [date]
a) Planned and coordinated regular activities for children
b) Provided assistance with routine life skills as required by each child
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