What must the manager do with the service staff so that competency becomes second nature?

A. teach correct serving methods
B. reinforce correct serving methods
C. retrain correct serving methods
D. teach and reinforce correct serving methods


Answer: D

Criminal Justice

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Indicate whether the statement is true or false

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a. foster care b. a juvenile detention center c. a treatment center d. protective custody

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Research has revealed that society's reaction to lawbreaking has often been

A. productive. B. nonarbitrary. C. impassive. D. irrational.

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The Yerkes-Dodson law posits perception and memory are at their best when the person is experiencing a(n) _____ level of stress

a. extremely high b. high c. medium d. low

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