Anton is a salesperson at GF Motors Co. Ben, a customer, has an engine complaint with the car he purchased from GF Motors. Anton listened to his complaint and determined the facts in the complaint. Which of the following should Anton do to effectively respond to his customer in this scenario?
A. He should offer a solution and gain agreement that the proposed solution is acceptable.
B. He should interrupt the customer if the customer is describing imaginary grievances.
C. He should discuss how another employee of the company is actually at fault.
D. He should determine whether his firm or the customer is responsible for the problem.
E. He should attempt to sell a different car to the customer.
Answer: A
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