What name is given to the process by which a company analyzes another company's product to identify desirable improvements in its own product?
A) Quality reliability analysis
B) Benchmarking
C) Performance quality analysis
D) Competitive product analysis
E) Quality outsourcing
Answer: D
Explanation: D) Using competitive analysis, for example, Toshiba might take apart a Xerox copier and test each component.
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Resellers _______ as technology evolves. A reseller may be able to put those new developments to use for customer firms in the form of new support services
a. train and coach b. provide superior service c. innovate d. enhance brand equity of supplier
A law that establishes the period or deadline for filing a lawsuit is a:
A) statute of limitations. B) statute of frauds. C) deposition. D) request for documents.
The National Environmental Policy Act requires that the federal government and state
governments consider the adverse impact of their actions on the environment. Indicate whether the statement is true or false
Which of the following statements regarding aggregate planning in services is FALSE?
A) Approaches to aggregate planning differ by the type of service provided. B) Some service organizations conduct aggregate planning in exactly the same way as manufacturing firms, but with demand management taking a more active role. C) Aggregate planning in some service industries may be easier than in manufacturing. D) Labor is the primary aggregate planning vehicle. E) Level scheduling is far more common than using a chase strategy.