Tamika uses her ability to sense and perceive her staff’s emotions every day to help them feel comfortable in the workplace. She is very knowledgeable about day-to-day operations and also is quite successful at anticipating problems and sharing ideas for improvements up the chain of command. Applying Katz’s skills model, at what level of management is Tamika?

A. top management
B. middle management
C. supervisory management
D. impoverished management


B. middle management

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Which of the following statements about the stages of moral development is true?

A. An individual at the preconventional level of moral development is concerned with concrete outcomes. B. An individual at a conventional level of moral development defines what is right on the basis of some broader set of universal values and principles. C. An individual at a preconventional level of moral development defines what is right on the basis of what society in general seems to want. D. An individual at the postconventional level of moral development defines what is right on the basis of what their peer group endorses.

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In the sentence After Matt graduated from college, he applied to many graduate schools on the East Coast, the pronoun he functions as the ____

A) object of a verb B) object of a preposition C) subject of a verb

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_________________ is a type of program designed to raise awareness of group dynamics and any existing prejudices towards others.

a. Intergroup development b. Sensitivity training c. Quality of worklife d. Process consultation

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Smith & Jones Associates is a business customer of Superior Bank. Under federal law, Smith & Jones cannot demand

A. any proof of payment except Superior's good faith. B. monthly statements. C. recrediting of its account on payment of a forged item. D. the return of its original checks with its monthly statements.

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