What is the difference between personalized services and standardized services?
What will be an ideal response?
Personalized service requires that service providers tailor their services to meet each customer's personal needs. Successful implementation of the personalized service relies on sales associates or the "personalization" offered by the retailer's electronic channel. Standardized service is based on establishing a set of rules and procedures for providing high quality service and ensuring that they get implemented consistently. The effectiveness of standardized services relies mainly on the quality of the retailer's policy, procedures, and store, as well as its website design and layout. Personalized customer service is less consistent than standardized service. The delivery of personalized service depends on the judgment and capabilities of each service provider. In addition, providing consistent, high-quality personalized service is costly because well-trained service providers or sophisticated computer software generally are needed to implement the service.
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Indicate whether the statement is true or false
A leader who communicates high expectations, shows competence, and sets a strong role model is using behaviors of ______.
A. situational leadership B. path-goal leadership C. transactional leadership D. charismatic leadership
Why is it unwise to take off the pressure for good performance or play down the adverse consequences of shortfalls in performance as part of a company's motivational and reward scheme for promoting competent strategy execution?
What will be an ideal response?
An entrepreneur is looking for funds to form a prototype and pitch the product. Which of the following should NOT be considered at this stage?
a. crowdfunding b. family and friends c. personal loans d. venture capitalists