Wayne oversees a small chain of restaurants. He has noticed that he seems to be working harder and spending more time managing than his peers. In order to save himself time and effort, Wayne should
A. ignore results that are exceptions to what is expected and write them off as flukes.
B. remove specific expectations from his employees and see if his job gets easier.
C. work to ensure that the restaurants do not deviate even a little from expected results.
D. focus his attention on situations that sharply deviate from what is expected.
E. check every detail to make sure everything is configured perfectly.
Answer: D
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