The nurse manager often gives preferential treatment to one of the staff nurses on the unit. This behavior is an example of:
1. Difficulty managing one?s interpersonal relationships.
2. Lack of conflict management skills.
3. Inability to transform a work group into a team.
4. Lack of group planning skills.
1
Explanation: 1. Playing favorites, ignoring reticent members, and allowing animosity to develop within a
group are signs of an inability to manage one?s interpersonal relationships. A lack of conflict
management skills occurs when the manager is unable to assist coworkers to understand and
accept differing work styles and views. The inability to transform a work group into a team
happens when the manager does not know how to help group members identify goals, tasks,
and practical work plans. A lack of planning and organization skills needed to facilitate group
work performance fails to create cohesive groups among the workers.
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