The creation of a response team should include what team roles?

Question

What will be an ideal response?

Answer 1

ANSWER: The suggested team roles include the following:
* dispatcher-The person on call who first notices or is alerted to the problem. The dispatcher notifies the lead technical support specialist and then the manager. He or she also creates a record for the incident, detailing the time it began, its symptoms, and any other pertinent information about the situation. The dispatcher remains available to answer calls from clients or employees or to assist the manager.
* technical support specialist-The team member who focuses on only one thing: solving the problem as quickly as possible. After the situation has been resolved, the technical support specialist describes in detail what happened and helps the manager find ways to avert such an incident in the future. Depending on the size of the organization and the severity of the incident, this role may be filled by more than one person.
* manager-The team member who coordinates the resources necessary to solve the problem. If in-house technicians cannot handle the incident, the manager finds outside assistance. The manager also ensures that the security policy is followed and that everyone within the organization is aware of the situation. As the response ensues, the manager continues to monitor events and communicate with the public relations specialist.
* public relations specialist-If necessary, this team member learns about the situation and the response and then acts as official spokesperson for the organization to the public or other interested parties.