Which of the following is NOT an attribute of VSM?
a. It a communication tool.
b. It is a business-planning tool.
c. It is a mechanism for managing process change.
d. It is a tool for reducing the carbon footprint.
d. It is a tool for reducing the carbon footprint.
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Which of the following can make the closing paragraph of a bad-news pleasant??
A) ?Restating the refusal B) ?Including a decision that merits an apology C) ?Including a forward-looking idea D) ?Encouraging future controversy
When the credit card processor deposits the gross proceeds from credit and debit card sales ________
A) there will be no fee charged for the transaction B) the deposit is made on the last day of the month C) the total sales less the processing fee assessed equals the net amount of cash deposited D) the processing fees are deducted from the company's bank account by the processor
Your company has asked you to write a code of ethics. What should you include and why?
Customers for complicated installations and accessories usually expect a sales rep to
A. be able to discuss general business conditions with their top executives. B. know all the technical details of the product. C. know the details of the customer firm's particular applications of the product. D. use a well-organized sales presentation to get their business. E. All these answers are correct.