During a health history interview, the nurse listens to a patient relating the precipitating events that led to the onset of chest pain
She focuses her attention on the patient, makes eye contact, and acknowledges what the patient has to say. The nurse is exhibiting:
a. assertive communication.
b. active listening.
c. empathy.
d. passive communication.
ANS: B
Correct: In active listening a number of techniques can be used by the receiver to enhance the ability to listen; these include (1) providing undivided attention, (2) giving feedback (rephrasing), (3) making eye contact, (4) noting nonverbal messages (body language), and (5) finishing listening before one begins to speak.
Incorrect:
a. Assertive communication is an overall communication style in which the person displays the presence of positive declaration and persistently demonstrates confidence; he or she has obtained the facts, carefully considered the options, and exuded confidence while forming a point of view; active listening may be a component of assertive communication.
c. Empathy is the ability to mentally place oneself in another person's situation for the purpose of better understanding a person and sharing the emotions or feelings of that person.
d. Passive communication is a form of communication in which the individual fails to say what is meant.
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