Answer the following statements true (T) or false (F)
1. CSI surveying is for the large dealerships and not the small service repair shops.
2. Great advertising is likely a way to pry away a competitor's satisfied customers.
3. When it comes to Customer Satisfaction you do not need to be concerned with the mildly
dissatisfied just the satisfied and the upset customer.
4. The 11/4 rule is: A dissatisfied customer will tell 11 others about their bad experience, while a
satisfied customer will tell 4 others about their good experience.
1. FALSE
2. FALSE
3. FALSE
4. TRUE
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Which of these statements about modern mass air flow sensors is true?
A. The sensor alters a reference voltage. B. The sensor uses a hot wire for sensing air temperature. C. The sensor produces a digital signal. D. The sensor uses voltage to sense air flow.
There are three principal wetland resources available to the landowner. Which of the following is not one of the three principal resources?
A) U.S. Geological Topography Maps B) U.S. Forest Service C) the National Wetland Inventory (NWI) D) National Resource Conservation Service Soil Survey List
Technician A says that an ASE certified truck technician is eligible to join the ATA Technology and Maintenance Council (TMC) as a technician member. Technician B says that two years of hands-on experience are required to be eligible to take ASE certification tests? Who is correct?
A. Technician A only B. Technician B only C. Both A and B D. Neither A nor B
What does RLA stand for when stamped on a compressor?
What will be an ideal response?