Regarding responding quickly to customers with e-service,
A)
waiting more than a few seconds for a screen to refresh is unacceptable to most customers.
B)
long pauses of several minutes in chat sessions are generally okay because they indicate that you are thinking about the customer's request.
C)
customers are very understanding when e-service is slow, especially when dealing with a small company that may have fewer resources.
D)
the expectation for quick turn-around on customer questions is about the same as it has been for several years.
A
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