Estimated future costs that differ between alternative courses of action are termed as __________ costs in management decision analysis
A) sunk
B) relevant
C) absorption
D) replacement
B
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An organization that attempts to increase the revenue-producing space within which it provides guest experience at the expense of essential but non-revenue producing space will most likely ______.
a. have a memorable service setting, but unreliable delivery system b. have a dull service setting, but excellent delivery system c. maximize its per capita revenue d. be top rated in customer service
The simplest way to reward people for what they say during a negotiation is to acknowledge (even nonverbally) and support a point they have made.
Answer the following statement true (T) or false (F)
Individuals who are not group oriented may feel that group-oriented negotiators
a. appear to stall, make individual decisions, and are not interested in the negotiations. b. appear to stall, are not interested in the negotiations, and give ambiguous statements. c. make individual decisions, are not interested in the negotiations, and give ambiguous statements. d. give ambiguous statements, are not interested in the negotiations, and are very rigid.
In closing your cover letter, always ask for an interview
Indicate whether the statement is true or false