Which of the following is a good best practice when interviewing customers?
a. Asking open-ended questions
b. Encouraging the customer to talk about pain points
c. Asking follow-up questions
d. All of these
d. All of these
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Which of the following is involved in the bargaining step of the negotiating process?
A. Developing options and trade-offs B. Letting the other party make the first offer C. Creating urgency by postponing negotiations D. Trying to quickly close a deal
A bookkeeper has debited an asset account for $6900 and credited a liability account for $3700. Which of the following would be an incorrect way to complete the recording of this transaction:
A. Credit another asset account for $3200. B. Credit another liability account for $3200. C. Credit the common stock account for $3200. D. Debit another asset account for $3200. E. Credit a revenue account for $3200.
In the ______ method of job analysis, the worker is shadowed and tasks that the worker performs over a period of time are logged.
A. diary B. observation C. interview D. subject matter expert panel
When making a decision on how to discipline an employee, Peter asks himself how he would feel if someone made the decision about him. It appears Peter is using the ______ ethical approach.
A. Golden Rule B. code of ethics C. stakeholders’ approach D. discernment and advice