The organization is in the process of change. A new product that is being used to help bathe the clients has been implemented

Question

Which of the following statements by the nurse manager are reflective of the best ways to assist the staff members during the process of change? Select all that apply.
1. "Let me talk to the vendor and see if they can come and talk to us about the best way to use this lotion with the product."
2. "Remember, we decided to use this product because our clients were reporting that their skin was drying out with our old way of bathing them."
3. "I'm sorry, but you cannot use the old product on the client."
4. "Let's all meet in the conference room after this shift to see how the change is going."
5. "After this change, I'm not making you guys change anything for a long time."

Answer 1

Answer: 1; 2; 3; 4

Rationale:
• "Let me talk to the vendor and see if they can come and talk to us about the best way to use this lotion with the product." The nurse manager must assist the staff members during the change process. It is appropriate for the nurse manager to act as a liaison between the staff members and the vendor and educators about the process change.
• "Remember, we decided to use this product because our clients were reporting that their skin was drying out with our old way of bathing them." The nurse manager must assist the staff members during the change process. It is important for the nurse manager to remind staff members about the reason for the change. This helps the staff members psychologically adjust to the change.
• "I'm sorry, but you cannot use the old product on the client." The nurse manager must assist the staff members during the change process. It is not appropriate to allow some staff members to return to the "old" way of doing something. The change is not optional.
• "Let's all meet in the conference room after this shift to see how the change is going." The nurse manager must assist the staff members during the change process. It is important for the nurse manager to determine how well the staff is responding to the change and what problems are occurring regarding the change.
• "After this change, I'm not making you guys change anything for a long time." The nurse manager must assist the staff members during the change process. It is not appropriate for the nurse manager to state that there will be no new changes after a change has been made. Sometimes, changes are radical interventions, and staff members must strive to uphold their professional values with change. Some change is inevitable.