________ refers to the physical surroundings in which a service takes place, and how they affect customers and employees

Fill in the blanks with correct word


Servicescape

Business

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Companies such as Razorfish, DoubleClick, and Engage Software use _____ to collect consumer data.

A. riskware B. malware C. middleware D. spyware

Business

Blau Corporation invests $302,500 in Hills Corporation, buying 80 percent of the voting stock. Hills pays Blau $20,000 in cash dividends and earns a net income of $130,000 during 2009 . On the consolidated balance sheet, the balance in the investments account representing Blau's interest in Hills will be

a. $432,500. b. $412,500. c. $0 . d. $302,500.

Business

Affective events theory serves as a guide and overall framework to understand ______.

A. how emotions and moods influence workplace outcomes B. how cognitive understanding of moods and emotions is critical C. how emotional intelligence improves performance D. how neuroscience predicts workplace behaviors

Business

Which of the following is true of general partnership?

A) A business should make a profit in order to qualify as a general partnership. B) The general partners need not be the co-owners of the business. C) General partnerships can be oral or implied from the conduct of the parties. D) Charity organizations and schools are mostly formed from general partnerships.

Business