Veta demonstrates organizational citizenship behavior (OCB). What does that mean, and what is an example of such behavior?
What will be an ideal response?
Organizational citizenship behavior (OCB) involves doing positive things for an organization beyond a defined job. If Veta was a bookkeeper and maintained the company's records, that would be within the expectations of her position. If she also took it on herself to reorganize the employee lounge and create a master spreadsheet of employee birthdays, she would be showing OCB.
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Fill in the blank(s) with correct word