Describe the stages of group formation.
What will be an ideal response?
One widely cited model of group development assumes that groups proceed through as many as five stages of development: (1) forming, (2) storming, (3) norming, (4) performing, and (5) adjourning. Although identifying the stage a group is in at a specific time can be difficult, it is nonetheless important to understand the development process. At each stage, group behaviors differ and, consequently, each stage can influence the group's end results.
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Clearwater Hampers is a small British company that sells luxury food and drink in various combinations in picnic hampers. Food and wine are seen as classic, fail-safe gifts in a market where present-buying is increasingly tricky. Corporate customers, both in the United Kingdom and abroad, are important to the business. Clearwater has had several orders for more than a quarter of a million dollars. The company's leading salesperson is Peter Austin, who sees his company "as a service company rather than a food and drink business. Our priority is to get the hampers out on time, filled with the right products." Austin often checks to see if his customers are satisfied with his service.For one customer, Austin was asked to include a plastic piggy bank in each hamper. Austin purchased the piggy
banks from ABC Gifts and included them in the hampers. Clearwater Hampers does not plan to purchase piggy banks in the future, so the ABC Gifts salesperson most likely engaged in: A. relationship selling. B. direct selling. C. partnering/consultative selling. D. transformational selling. E. transaction selling.
Only the Federal Trade Commission can prosecute violations of all of the antitrust laws.
Answer the following statement true (T) or false (F)
Which of the following is not a step in analyzing ethical dilemmas and case studies?
a. Make sure you have all the facts available b. List the concerns of each person involved in the dilemma c. Develop a list of potential resolutions d. All of the above are steps
________ are small work groups meeting periodically to find ways to improve the standard and performance of work.
A. Zero-defect teams B. Standing committees C. Informal groups D. Quality circles