Effective Communication with Telecommuter Sue has worked from home for four years, taking phone orders for a national catalog retailer. Sue feels unappreciated for her efforts and detached from management and coworkers. In times past, Sue's performance
had been very efficient, responsible, on-time, and reliable. Lately, however, her performance has faltered. Monitors listening in to her calls find she is not selling the new additional offers, as now is required. Using the theories discussed in the chapter as a basis for comment, how would you as Sue's supervisor motivate her to higher productivity and satisfaction?
Even if you have not done this in the past, it is never too late to use positive stroking; tell Sue how much you appreciate her years of service and good work. Listen intently to her expression of frustration--ask specifically what troubles her about selling additional offers. By paying more attention to her needs, you may make her feel more appreciated. Empower her to be a better salesperson by explaining the rationale for the new offers and listening to her input about them. Including her in strategy development may make her more willing to sell.
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The initial owners of stock of a newly formed corporation are called directors
a. True b. False Indicate whether the statement is true or false
A gain on the sale of assets in the liquidation process is recognized and allocated to the partners' capital accounts
a. True b. False Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
1. Simplified, repetitive jobs lead to job dissatisfaction, poor mental health, and a low sense of accomplishment and personal growth. 2. The task significance for a craftsperson who goes through all the steps to build a handmade acoustic guitar is higher than it is for an assembly-line worker who just installs windshields on cars. 3. To use positive reinforcement, give praise to employees not for showing up for work on time (an expected part of any job) but for showing up early. 4. Most workers rate monetary benefits higher than a caring boss
Elmore pays First National Bank $1,000 plus a service fee to draw a check on itself made payable to Go Delivery Service. This is A) a cashier's check
B) an overdraft. C) a stale check. D) a stop-payment order.