Which of the following BEST describes total quality management?
A) The principle that quality belongs to each person who creates it while performing a job
B) The consistency of a product's quality from unit to unit
C) The sum of all activities involved in getting high-quality products into the marketplace
D) The process by which a company analyzes a competitor's products to identify desirable improvements
E) A certification program attesting that an operations process has met rigorous requirements
Answer: C
Explanation: C) TQM begins with leadership and a desire for continuously improving both processes and products; it must consider all aspects of a business, including customers, suppliers, and employees.
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