A customer tells her pharmacist, "I have some concerns about this pharmacy." An active listening strategy would be to:
A. Ask the customer to put his/her concerns in writing.
B. Try and see the customer's point of view.
C. Remain behind the pharmacy counter and talk down to the customer.
D. Aggressively apologize and reassure the customer that you want her business.
Answer: B. Try and see the customer's point of view.
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Fill in the blank with correct word.
A prescription is presented to the pharmacy as follows: "Zinc Sulfate 0.2%, dispense iv ounces, Sig: apply to affected area(s) BID, refills 1." If 0.2% zinc sulfate is equal to 0.2 grams per 100 grams concentration, how many grams zinc sulfate will be in the final volume of 120 grams?
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A. L30.9 B. L72.1, L30.9 C. L72.3 D. L72.9
Define palliative care.
What will be an ideal response?