Mary is a new supervisor working with a preexisting staff that has resisted many of the new policies she has put into place. Mary explains to the staff that the new policies are more effective than the old ones because they save time and energy and allow the staff more time to spend serving customers. How is Mary overcoming resistance with her staff?
a. by creating a win-win situation
b. by creating urgency
c. by clearly state why the change is needed and how it will affect employees
d. by developing a positive trust climate for change
c. by clearly state why the change is needed and how it will affect employees
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A depth interview is conducted by a trained moderator among a small group of respondents in an unstructured and natural manner
Indicate whether the statement is true or false
Internet cafes are available for travelers (who, whom) want to contact their families
What will be an ideal response?
A system has 5 servers. Customers arrive at a rate of 6 per hour and service time is 20 minutes. What is the system utilization?
A) .83 B) .40 C) .50 D) 20
Which contract would ordinarily be considered illegal?
a. Paying a fee for a license in a state where the purpose of the licensing statute was merely to raise revenue for the state. b. A contract between a minor and an adult for the sale of real estate. c. A contract made by an intoxicated person. d. Paying your state senator $10,000 to vote in favor of a bill you have an interest in.