Which of the following statements about hurtful messages is true?
a. They tend to cause more damage when they are humorous.
b. Unintentional messages tend to be more hurtful than intentional ones.
c. They can be both intentional and unintentional.
d. The damage they cause does not depend on the context
Answer: c. They can be both intentional and unintentional.
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The __________ theory suggests that people will evaluate the cost, benefit, or value related to making a change in a particular attitude, value, belief, or behavior to decide if it is worth it or not.
a. cognitive dissonance
b. expectancy-outcome values
c. elaboration likelihood
d. audience response
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