The most well-known measurement tool of service quality is _____
a. the PricewaterhouseCoopers index
b. the McKinsey service quality index
c. the American Customer Satisfaction Index
d. SERVQUAL
d
Business
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Indicate whether the statement is true or false
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sales and the quality of credit customers. Indicate whether the statement is true or false
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a. MODIFY b. DROP c. DISABLE d. STOP
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