The _____ dimension of the quality, as suggested by David A. Garvin, refers to the amount of use one gets from a product before it physically deteriorates or until replacement is preferable
a. assurance
b. reliability
c. durability
d. serviceability
c
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If you discuss one main point for 15 minutes, while only focusing for another main point for 3, you do not have
a. harmonize points. b. coordinate points. c. consistency points. d. equal points.
A list of the members of the population and a skip interval are used in which of the following sampling methods?
A) simple random B) systematic C) cluster D) stratified E) convenient skip
When the salesperson sells to customers and does not contact them again, the process is known as:
A. technology selling. B. transfer selling. C. follow up. D. transaction selling. E. relationship selling.
Jill invests $1,000 to buy ten shares of Good Corporation. The corporation goes bankrupt having
no assets and $1 million in liabilities. The most Jill can lose is the $1,000 she invested. This is an example of the corporate characteristic of: A) Limited liability. B) Centralized management. C) Double taxation. D) Free transferability of shares. E) Perpetual existence.