Which example of a therapeutic communication technique would be effective in the planning phase of the nursing process?
A. "We've discussed past coping skills. Let's see if these coping skills can be effective now."
B. "Please tell me in your own words what brought you to the hospital."
C. "This new approach worked for you. Keep it up."
D. "I notice that you seem to be responding to voices that I do not hear."
ANS: A
This is an example of the therapeutic communication technique of formulating a plan of action. By the use of this technique the nurse can help the client plan in advance to deal with a stressful situation, which may prevent anger and/or anxiety from escalating to an unmanageable level.
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