Which of the following is a method for measuring service quality?
A) SWOT analysis
B) a market audit
C) break-even analysis
D) the critical incident technique
E) market fulfillment
D
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Generally, organizations encourage voluntary turnover among top performers because it is inexpensive.
Answer the following statement true (T) or false (F)
The process of righting a wrong or correcting something that has gone wrong involving provision of a product to a client is called ________.
A. downsizing B. service recovery C. delivery system D. deregulation
Made Well Tool, Inc., a manufacturer of cutting tools, divided its manufacturing process into two Departments - Machining and Finishing. The estimated overhead costs for the Machining and Finishing departments amounted to $400,000 and $1,000,000, respectively. The company produces two types of tools - Standard and Deluxe. The total estimated labor hours for the year were 4,000, and total estimated machine hours were 2,000. The Machining department is mechanized, whereas the Finishing department is labor oriented. Calculate departmental predetermined overhead allocation rates.
Before a virtual meeting, it's a good idea to call a few participants about key items to be discussed during the meeting
Indicate whether the statement is true or false