Total quality management (TQM) ________.
A. is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations, 100% accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.
B. is a valuable tool for helping company managers identify what the best practice is for performing a particular activity.
C. works best when used in conjunction with Six Sigma quality control techniques.
D. is an excellent tool for reengineering business processes and making quantum gains in the efficiency and effectiveness with which the processes are performed.
E. is a philosophy of doing things that aims at mistake-free management of a company's entire business.
A. is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations, 100% accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.
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A surety's right to recover his or her costs from a principal once he or she performs or pays the principal's obligations is known as the right ________.
A. to contribution B. of subrogation C. to reimbursement D. to fair compensation
The first level of the inclusive workplace relates to the organization’s ______ with its own employees and reflects the ______ system level.
a. internal relations; micro b. external relations; micro c. internal relations; macro d. external relations; macro
Section 8(a) of the National Labor Relations Act prevents employers from interfering with
employees' rights to form a union. Indicate whether the statement is true or false
All of the following are likely to result in a lower dividend, other things the same, EXCEPT
A) highly diverse ownership. B) liquidity constraints. C) debt covenants. D) statutory restrictions.