Ben Weprin is founder and CEO of Graduate Hotel, a growing chain of boutique hotels situated near college campuses and designed to cater to the nostalgia and local boosterism that are part of the culture of university towns. (Room keys are imprinted with the names of famous alumni, and public spaces are decorated with historical photos of campus life, vintage art and other collegiate artifacts.) Mr. Weprin and his company are trying to create a brand that will find year-round business by catering to more than just alumni coming back for once-a-year football weekends or 10-year anniversaries of their graduating classes. What is the major question that Mr. Weprin and his team need to ask about his company's strategy?
A. What must managers do, and do well, to make a company a winner in the marketplace?
B. What do suppliers do, and how to get supplies at the lowest cost to build a profitable business?
C. What do customers do, how to profile customers who buy a company's product, and tailor sales strategy around them?
D. What can shareholders do, and do well, to ensure a profitable company?
E. What can employees do, and do well, to ensure customer satisfaction?
Answer: A
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