Describe the 70-20-10 model and its implications for training.
What will be an ideal response?
The 70-20-10 model is a commonly used formula within the training profession to describe the optimal sources of learning. It holds that individuals obtain 70 percent of their knowledge from job-related experiences, 20 percent from interactions with others, and 10 percent from formal educational events. The model highlights that the majority of learning occurs informally on the job, either through job experiences or interactions with others. As such, employees should be encouraged to take greater responsibility for their own development, and managers should help employees structure learning experiences outside of the formal classroom. Although only 10 percent of learning occurs as a result of formal courses, this does not mean the formal training is unimportant. Formal courses are a useful starting point for informal learning, and they help to disseminate content that may be difficult for individuals to acquire in an unstructured environment.
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