Why is it important to have emotional labor and how does it relate to emotional contagion?
What will be an ideal response?
*Emotional labor refers to the process of managing our feelings so that we present positive emotions
even when they are contrary to our actual feelings
*Emotional contagion is a phenomenon in which emotions experienced by one or more individuals in a
work group spread to the others
*Today’s organizations are increasingly customer-oriented, and many managers expect their employees
to present a positive face when interacting with their external customers as well as with their internal
clients and coworkers
*Researchers have found that negative emotions tend to spread more quickly than positive emotions,
which can affect morale, productivity, and motivation
*One should have emotional labor so as not to diminish morale and productivity by having a positive
emotional contagion
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Companies may wish to implement a(n) ________ to achieve more growth, to realize higher margins, or simply to position themselves as full-line manufacturers
A) up-market stretch B) rebranding plan C) outsourcing strategy D) disintermediation policy E) vertical integration strategy
Which of the following is not a feature of special journals?
A. They are efficient tools in helping journalize and post transactions. B. They allow posting of amounts as column totals rather than as individual amounts. C. They eliminate the need for a general journal. D. They are used for the most common transactions. E. They produce an efficient division of labor.
Large developers often distribute prerelease versions, called _____, of software to be tested by companies that agree to use the application with actual data for several months.
Fill in the blank(s) with the appropriate word(s).
Which of the following statements is true?
A) A computer chip cannot be easily duplicated, so practically protection is not required. B) The Integrated Circuit Topography Act gives the inventor of a computer chip a monopoly on the idea underlying its design. C) The Integrated Circuit Topography Act gives the inventor of a computer chip a limited monopoly to reproduce and commercially exploit it. D) It is not an infringement of the Integrated Circuit Topography Act to independently develop a computer chip by using a similar process to one used in a registered topography. E) Both C and D