Employees who can satisfy customers contribute heavily to profits
Indicate whether the statement is true or false.
Answer: TRUE
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If a company erroneously records a $50 check received from a customer as $500 in its records, which of the following must occur when reconciling its bank statement?
A) The company must increase the balance per its records by $500. B) The company must increase the balance per its records by $450. C) The company must decrease the balance per its records by $500. D) The company must decrease the balance per its records by $450.
Distribution channel members selling goods, generally in large quantities, to other distribution
channel members who in turn sell goods directly to the consumer, are called ________. A) manufacturer's representatives B) jobbers C) retailers D) wholesalers
Which of the following statements is FALSE about bottleneck operation?
a. The bottleneck resource should never be kept idle. b. The bottleneck resource should always be fully staffed. c. The bottleneck resources should be used to support the nonproductive resources. d. Production should be synchronized based on the requirement of the bottleneck operation.
“Systems” as used in the Burke Litwin causal model of organizations are ______.
A. policies and procedures designed to help and support members B. akin to one of Weiss boards six boxes: helpful mechanisms C. the fundamental element must be changed D. A and B