When negative or hostile conversation occurs, which of the following actions is most appropriate?
1.
Respond immediately to what is said.
2.
Always stop and listen rather than responding.
3.
React forcefully and negatively to what has been said.
4.
Be reactive rather than proactive.
ANS: 2
Stopping and listening is important because it allows the person to step back and think about what is being said. Reacting immediately is either going to be "fight or flight" and neither is helpful. Stopping and listening in this situation also indicates respect for the other person.
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